FAQ's 


Q. What do I do if I have an emergency?
A. Please telephone straight away where you will receive instructions. Do NOT send a text as it may not be attended to with the urgency required.


Q. What if my pet is ill at night or on a weekend?
A. We make every effort to see our own patients outside normal work hours. Please telephone on the normal number and if necessary leave a message. If we are unavailable our answer phone message will tell you. Emergency cover is always available for my clients at Kew Vets in Harlow who can be contacted on 01279 422 066. If you feel the problem may be life threatening, do not leave a message but call Kew Vets immediately.


Q. Can you come and visit my pet at home?
A. Please phone us to find out if you are in our area (see map) and if we are currently taking on new clients.


Q. Is it expensive?
A. There is no visit fee. You will be charged a consultation fee as you would be at a surgery.


Q. How do I register with you?
A. Please get in touch by phone or email. We will need to contact your previous vets to get your pet’s history. Please note this can only be done during normal working hours.


Q. What if my pet needs an operation?
A. We have comprehensive operating facilities at Darwin Cottage where we can carry out a large range of surgical procedures in comfortable surroundings. However, where needed we have access to hospital facilities at Kew Vets in Harlow.


Q. I have pet insurance, can you deal directly with the company?
A. In almost all circumstances, provided a claim form is provided promptly, claims can be made direct from the insurance company so that there is no need for you to pay the whole bill up-front. There is NO CHARGE for this service.


Q. Can you issue my pet with a passport?
A. Yes, we can issue and update Pet Passports and advise you in all aspects of travelling abroad with your pet.  Please bear in mind that once a passport is issued, although you can travel to countries in the PETS travel scheme immediately, you currently have to wait 3 weeks before you can travel back into this country, so plan ahead!


Q. Are you able to help me with all aspects of my pet’s health?
A. Yes. From the beginning to the end of your pet's life, we can help you to keep your pet as healthy as possible by tailoring routine vaccinations, parasite control, weight control and senior care specifically for their personal needs.


Q. If I think my pet has come to the end and I would like it to pass away at home, can this be arranged?
A. Allowing a pet to pass away peacefully at home is something we feel very passionate about.  This can be arranged according to your wishes and we can also help with cremation services.